Supplement¶
Integration process decision overview¶
During the course of an integration of Voyado Elevate 3 several decisions must be taken in order to progress. These decisions will affect the integration outcome and performance of the system.
The most critical decisions during an Voyado Elevate integration process are summarized below.
Decision order
These decisions are presented according to a chronological process order.
| What | Who | Why | When |
|---|---|---|---|
| What parts of Voyado Elevate will be used | Retailer | The business decision of the Retailer that sets the scope of the Voyado Elevate integration. | Before Integration start |
| Level of personalisation | Retailer | The level of personalisation is a business strategy decision that determines how sessions and visitor identification is to be managed. This will affect how behavior data is managed and how results and personalized content is presented. | During Data integration |
| Data Model | Retailer and Implementing partner | The data model is the base of how products and more are defined and managed within Voyado Elevate. Should there be one language per attribute or one product per market in the data model. | During Data integration |
| Import strategy and scheduling | Retailer | The Implementing partner must know what functions to develop to transfer data from the Retailers PIM/ERP systems to Voyado Elevate. | During Data integration |
| Market set-up | Retailer and Implementing partner | The different functions of the Voyado Elevate apps are divided and managed by market. | During Data integration |
| Product Cost | Retailer | To be able to use an exposure strategy for profit-optimization, the cost of products must be defined per product. | During Site integration |
| Notification set-up | Retailer and Implementing partner | The Implementing partner must know what parts that must send Notifications back to Voyado Elevate. | During Site integration |
| Search attribute set-up | Retailer and Implementing partner | The Retailer must decide how Voyado Elevate should return search results. | During Site integration |
Voyado Elevate apps¶
Voyado Elevate comprises four distinct web-based applications for overseeing product boosts, controlling exposure strategies, acquiring insights into search relevance, managing user administration, and more. For customers with the Email recommendations add-on, a fifth app, Email, is accessible. It offers a user-friendly interface with contextual assistance on each page. Some apps feature step-by-step guides for setting up and getting started with their specific functions.
App availability is dependent on what functions of Voyado Elevate the retailer has implemented.
Retailer administrators can set and allow user access for each app on a cluster and market level.
Business¶
The Business app empowers a merchandiser to manage exposure strategies, apply boosts or bury products, and conduct A/B tests with ease. It also provides access to panel performance reports and swift insights into sales sources for a market segmented based on conversions, revenue, and profit.
Experience¶
The Experience app is where statistics of search phrases per market are presented and synonyms are managed. The search phrase report presents relevant statistics for each search phrase including overall search conversion rate and hit ratio.
Synonyms are used to extend searches of a phrase to include similar search phrases. A synonym includes a locale, one search phrase, and one or more synonym phrases that will be used together with the search phrase.
Integration¶
The Integration app dashboard allows for a quick overview of the system status of Voyado Elevate. It shows the servers and their status in the cluster including the software version it is running. The dashboard also shows when the latest import was made plus how many products, categories, variants, and ads are present.
Admin¶
The Admin app is where the retailer administrators can manage users, access rights to apps and markets as well as system configuration for locales, market currencies, and more.
Email¶
The Email app enables a merchandiser using the Email recommendations add-on to create and maintain product templates and email campaigns. Email recommendations is an add-on for Voyado Elevate Cloud customers that enables the same personalized recommendations a visitor may see on a site, directly in their email inbox.
Notification set-up recommendations¶
The following list items are recommendations when implementing notifications with Voyado Elevate.
- Always notify Elevate when clicks are made on Elevate content with tickets such as products and ads. Notifying clicks on categories is not necessary.
- Always notify Elevate when a product is added to cart with an "addtocart"-notification.
- Notify all purchased carts to Elevate when they happen.
- Notify cost, quantity, and selling price for each purchased item in the cart.
- Session-handling must support the selected level of personalisation.
- Market must be present on all notifications.
- Always use the same API (Web API or Connector) for panel queries and notifications. Using different APIs in the same session can lead to untraceable sessions. This can be an issue during a migration from the Connector to the Web API. Contact Voyado Support if a migration process is ongoing where mixed session handling is temporarily present.
- Cookies should be set on a site wide level.
For more information about Notification set-up, see Working with notifications.