Skip to content

Remove customer data

GDPR compliance feature

The remove customer data job is part of Voyado's solutions for enabling GDPR compliance concerning data managed by Voyado Elevate 3.

The remove customer data job removes all available data in Voyado Elevate related to a visitor.

A customerKey argument is supplied to start a removal job of all available data related to the given key. Linked keys and their related data will also be included in the removal job.

The remove customer data job works with archived data only. The removal job will start once the data from the job initiation date has been archived. Default time for archiving is 5 days. Export and removal can run concurrently but it is recommended to start the export first.

It is recommended to perform an Export and download before any customer data is removed.

All data is removed once the customer data job status returns done.

When executing queries with the GDPR API, basic HTTP authentication with Elevate cluster credentials is required.



URL format



Name Type Description Example
customerKey string Visitor id. SHA256 hash if the visitor is signed in, otherwise a UUID / GUID. d9528...e9feca

Request body

Not applicable

Request content-type

Not applicable

Response content-type



A response will always return a Customer data job status.




curl -i \
-u eSalesCustomerLogin:aLongPassword! "https://{cluster-id}"


  "jid": "ca24b4e2-34ab-406a-a4db-b30b0247837a",
  "status": "started"

This online publication is intellectual property of Voyado Lund AB. Its contents can be duplicated in part or whole, provided that a copyright label is visibly located on each copy and the copy is used in conjunction with the product described within this document.

All information found in these documents has been compiled with utmost attention to detail. However, this does not guarantee complete accuracy. Neither Voyado Lund AB nor the authors shall be held liable for possible errors or the consequences thereof.

Software and hardware descriptions cited in these documents might be registered trademarks. All trade names are subject to copyright restrictions and may be registered trademarks. Voyado Lund AB essentially adheres to the manufacturer’s spelling. Names of products and trademarks appearing in this document, with or without specific notation, are likewise subject to trademark and trade protection laws and may thus fall under copyright restrictions.