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GDPR Data Management¶
As of 25 May 2018, the European Union's General Data Protection Regulation (GDPR) will be the new primary law regulating how companies have to treat and protect the personal data of EU residents.
Retailers most likely store personal information about their visitors in their own systems. However, as Apptus eSales Enterprise manages behavioural data, it also makes a retailer's eSales implementation a part of a retailer being overall compliant with the new legislation.
Apptus eSales Enterprise and GDPR¶
The two most notable points for retailers regarding GDPR compliance when using Apptus eSales Enterprise are the following:
- Never create and use customer keys based on personal information such as user names or email addresses.
- Plan for how to manage and use the GDPR API to export, download, and remove behavioural data.
Apptus eSales Enterprise primarily stores personal data in the form of the
customerKey and the
sessionKey of visitors, where the keys can be associated with clicks and purchases. A
sessionKey can associate with multiple
customerKey values. IP-addresses are also stored, but separated from the
IP-addresses are not stored persistently in eSales Enterprise. An address is only stored temporarily in the memory of an active eSales instance until a newer request from the same user agent is made, or if an instance is reset during an upgrade or reboot.
sessionKey data are stored for 1 year and are then automatically removed by eSales. They can be removed earlier with the GDPR API and the Remove Customer Data end point. The automatic removal time can be configured to run at shorter or longer intervals. For more information about configuring automatic removal times, contact Apptus Support.
The GDPR API is part of the Apptus eSales Enterprise Web API. It is used to execute queries enabling functions supporting the Right to access, Right to portability, and the Right to be forgotten.
To be fully compliant with GDPR in regards to Apptus eSales Enterprise data, a retailer is likely to have to implement necessary functions for managing GDPR related requests from their visitors.
When executing queries with the GDPR API, basic HTTP authentication with eSales cluster credentials is required.
Please see the official GPDR homepage for more information regarding the European Union’s General Data Protection Regulation.
To be GDPR compliant with regards to the Apptus eSales solution, information about data usage should be provided. A sample text for GDPR compliance to be published on a website using Apptus eSales Enterprise can be found below.
GDPR compliance sample text¶
Use of Apptus Technologies AB This website uses Apptus eSales, an all-in-one AI-powered eCommerce optimisation solution from Apptus Technologies, Trollebergsvägen 5, 222 29 Lund, Sweden (Apptus). The Apptus solution optimises our website to provide you as a customer with the best shopping experience possible. Apptus’ software, Apptus eSales, manages this by utilizing your actions on our webpage to be able to present you with the most relevant products based on your choices. Apptus eSales collects pseudonymised information about your activity on our website, processes it with algorithms and AI-technology and compares it with what our other customers believe is of interest. Go to https//www.apptus.com to find more information about Apptus eSales and Apptus Technologies.