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Remove Customer Data

GDPR compliance feature

The remove customer data job is part of Apptus solutions for enabling GDPR compliance concerning data managed by Apptus eSales.

The remove customer data job removes all available data in Apptus eSales related to a visitor.

A customerKey argument is supplied to start a removal job of all available data related to the given key. Linked keys and their related data will also be included in the removal job.

The remove customer data job works with archived data only. The removal job will start once the data from the job initiation date has been archived. Default time for archiving is 5 days. Export and removal can run concurrently but it is recommended to start the export first.

It is recommended to perform an Export and download before any customer data is removed.

All data is removed once the customer data job status returns done.

When executing queries with the GDPR API, basic HTTP authentication with eSales cluster credentials is required.



URL format



Name Type Description Example
customerKey string Visitor id. SHA256 hash if the visitor is signed in, otherwise a UUID / GUID. d9528...e9feca

Request body

Not applicable

Request content-type

Not applicable

Response content-type



A response will always return a Customer Data Job Status.




curl -i \
-u eSalesCustomerLogin:aLongPassword! "https://{cluster-id}"


  "jid": "ca24b4e2-34ab-406a-a4db-b30b0247837a",
  "status": "started"